As a suture technician in the emergency department at Akron Children’s Boardman campus, Allen Smith understands the entire family is typically nervous and upset when a child is hurt. He uses kid-friendly terminology and a sense of humor to make everyone feel more comfortable and keep his patients calm. Read the feedback a patient family […]
Patient Experience Spotlight: Dr. Stephen Steiner adds fun and silly socks to family-centered care
As a pediatric neurologist at Akron Children’s NeuroDevelopmental Science Center, Stephen Steiner, MD, PhD, knows that patients and families often arrive nervous for appointments, but his unique approach to family-centered care helps put them at ease. Read the feedback a patient family shared after a recent visit: “I want to say that the doctor [Dr. […]
Patient Experience Spotlight: Dr. Sarah Adams
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Sarah Adams, MD, a pediatrician at Akron Children’s Pediatrics, Hudson, who recently received the following feedback from a patient family: “I have (#) kids, and we have been seeing Dr. (Sarah) […]
Akron Children’s staff help patients look and feel their best through culturally competent hair care
When a teen patient asked Latoya Williams, a patient care assistant, to braid her hair, she happily helped, and after, Latoya noticed an immediate shift in the patient’s behavior, well-being and confidence. “She felt better, and even her attitude was better,” said Latoya. “She wanted to show everyone her hair. She was so happy and […]
Patient Experience Spotlight: Ruthie Youssefi
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Ruthie Youssefi, APRN-CNP, a pediatric nurse practitioner, who recently received the following feedback from a patient family: “Ruthie (Youssefi) was phenomenal! My daughter was nervous during this visit and cried, […]
Patient Experience Spotlight: Frankie Madison
Every day at Akron Children’s, we strive to deliver compassionate care and create positive experiences for our patients and families. This month, we’re spotlighting Frankie Madison, LSW, a mental health therapist at Akron Children’s Behavioral Health, Boardman, who recently received the following feedback from a patient family: “Frankie (Madison) is an amazing asset to […]
