When a teen patient asked Latoya Williams, a patient care assistant, to braid her hair, she happily helped, and after, Latoya noticed an immediate shift in the patient’s behavior, well-being and confidence. “She felt better, and even her attitude was better,” said Latoya. “She wanted to show everyone her hair. She was so happy and […]
Meeting the needs of our Spanish-speaking patient families
Providing language access services to patients who have limited English proficiency is essential to delivering culturally competent care that meets each patient’s unique social, cultural and communication needs. “Having an ill child is already stressful for any parent. Not fully understanding or being able to communicate effectively about their child’s illness adds to that stress,” […]