More and more families are turning to the convenience and accessibility that MyChart has to offer. The secure, online patient portal makes it easy to manage your children’s health care. With MyChart, families can:
- Message their provider with non-urgent medical questions.
- Request medication renewals.
- Obtain lab and test results.
- Review their child’s health summary, including immunization schedules, COVID-19 and allergy information.
- Schedule, view and cancel appointments, including virtual visits.
- Pay their bill, request price estimates and financial assistance.
Akron Children’s answers your most frequently asked questions about MyChart.
I can’t remember my password. How can I reset it?
You can reset your password by clicking on the “Forgot Password?” link under the Sign-In button on the MyChart Welcome page. You will be asked to enter your MyChart Username, zip code and date of birth. For security purposes, you will receive an email with a unique code that needs to be entered to continue resetting your password. Finally, you’ll be asked to enter a new password.
Your MyChart Username is permanent and cannot be changed. If you forgot your MyChart Username, click on the “Forgot Username” link under the Sign-In button on the MyChart Welcome page. You will be prompted to enter your full name, zip code and date of birth. If you have a valid email address on file, your MyChart Username will be sent to your email account. If you don’t, contact the MyChart help desk at 330-543-4400 to obtain it.
Is there a way to see all of my children’s records with one account or one login?
Absolutely. If you are the legal guardian of multiple Akron Children’s patients, all patients can be linked to your proxy account so that you can see all of their records with just one login. Contact the MyChart help desk at 330.543.4400 to link your children to your proxy account.
Why am I not able to see certain health information for my teenage child?
Due to current state and federal teen privacy laws, MyChart is unable to display and release specific types of medical information for patients aged 12 and older. Teens under law are entitled to confidential health services. Patients 12 and older can sign up for their own password-protected MyChart account at Akron Children’s to:
- View test results.
- Send a message to the doctor’s office.
- View and print immunization records.
- Search and view personal health information.
Why can I only schedule certain appointments using MyChart?
Akron Children’s offers direct scheduling for well visits, sick visits, immunizations, including COVID-19 and flu shots, and sports physicals through MyChart. Also, appointments can be scheduled at most specialty offices, but not all of them.
In addition, MyChart may not have the capability to schedule complex appointments, such as those for multiple patients (such as 2 or more kids). If you’re having difficulty scheduling appointments, contact our appointment line at 330-543-2778.
Can I cancel an appointment in MyChart?
Yes. To cancel an appointment, log on to mychart.akronchildrens.org. Click “Visits” in the top menu bar. Then, select the appointment you need to cancel and hit “Cancel.” You will be directed to the cancellation page to confirm the cancellation.
Why don’t I see all of my test results in MyChart?
Most lab and radiology results are automatically released to MyChart as soon as they become available. Sensitive results are first reviewed by the provider, who then has the option to manually release them, and could take several days or weeks to be listed. Advanced testing, such as endoscopy and EKG results, are not released to MyChart.
If a result is not listed, please call your provider’s office and request the results to be released to MyChart, or discuss it with your provider during your next visit.
What information should I provide for a prescription renewal?
Prescription renewal requests are only available for your child’s current medications. MyChart includes the refill and dosage information, as well as your current pharmacy, so you don’t need to list that when requesting renewals. The only information you’ll need to include are any new allergies for your child or pharmacy changes.
If I send a message to my doctor or nurse, when can I expect a reply?
Most messages will be answered within 1 to 3 business days. Your message is first received by the physician’s office staff, who will attempt to handle your request. If your message requires a response from your physician, they will forward it on.
Note: MyChart should not be used for urgent situations. Contact your physician’s office if the situation requires immediate attention or dial 9-1-1 for emergencies.
For further questions about MyChart, call 330.543.4400 or email mycharthelp@akronchildrens.org.
